1. Introduction
Welcome to Ash Homes.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our short-let booking platform, or engage our real estate services.
By using our website or providing your information to us, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect different types of information depending on how you interact with Ash Homes.
a. Personal Information
When you register, book a property, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Residential or Billing Address
- Identification Documents (for verification or booking)
- Payment Details (via secure payment gateways)
b. Property & Booking Information
When you list or book a property through our platform, we collect:
- Property Details (address, photos, pricing, and amenities)
- Booking Dates, Preferences, and Duration of Stay
- Guest and Host Details
c. Automatically Collected Data
When you browse our website, we automatically collect:
- IP Address
- Browser Type and Version
- Device Type and Operating System
- Pages Visited and Duration on Each Page
- Referring URLs and Location Data (when permitted by your browser)
This helps us improve our site’s performance and user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services – manage property listings, bookings, and transactions.
- To Communicate With You – respond to inquiries, send confirmations, and provide customer support.
- To Personalize User Experience – suggest relevant listings and offers.
- To Improve Our Website – analyze user behavior to enhance features and performance.
- For Marketing and Promotions – send newsletters, property updates, and promotional offers (only if you opt in).
- For Legal and Security Purposes – verify identity, prevent fraud, and comply with legal obligations.
4. Legal Basis for ProcessingAsh Homes processes personal data under the following lawful bases:
- Consent: When you agree to receive communications or submit information.
- Contractual Necessity: To fulfill our services (e.g., property booking or sale).
- Legal Obligation: When required by applicable laws.
- Legitimate Interest: For business operations such as analytics, fraud prevention, and service improvement.
5. How We Share Your Information
We may share your personal information only in the following situations:
- With Property Owners/Hosts: To confirm bookings and ensure smooth guest check-ins.
- With Service Providers: Such as payment processors, IT support, or marketing agencies who help us operate the website.
- With Legal Authorities: When required to comply with the law or enforce our terms.
- During Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred responsibly.
We never sell, rent, or trade your personal information to third parties.
6. Data Retention
We retain your personal data only as long as necessary for:
- Completing transactions or services you’ve requested.
- Legal, tax, or regulatory requirements.
- Business analysis and reporting (in anonymized form).
When data is no longer needed, it will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and performance.
Cookies help us:
- Remember your preferences and login details.
- Analyze website traffic and visitor behavior.
- Deliver relevant ads and marketing messages.
You can control or disable cookies in your browser settings, but some features may not function properly if cookies are disabled.
8. Data Security
Ash Homes implements industry-standard security measures to protect your data, including:
- SSL (Secure Socket Layer) encryption for all transactions.
- Secure servers and firewalls.
- Restricted access to personal information for authorized staff only.
However, no online system is completely secure. While we strive to protect your data, we cannot guarantee absolute security against cyber threats.
9. Your Data Rights
You have the following rights under NDPR and applicable data protection laws:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your data (“right to be forgotten”).
- Withdrawal of Consent: Opt out of marketing communications at any time.
- Data Portability: Request transfer of your information to another service provider.
To exercise any of these rights, contact us at privacy@ashhomes.ng or via our contact page.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., Airbnb, payment gateways, or partner services).
Ash Homes is not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.
11. International Data Transfers
If your data is transferred or processed outside Nigeria, we ensure that adequate safeguards are in place, including contractual clauses that comply with NDPR and GDPR requirements.
12. Children’s Privacy
Ash Homes does not knowingly collect or process personal data from anyone under the age of 18 without parental consent.
If we learn that we have unintentionally collected such information, we will delete it promptly.
13. Updates to This Policy
We may update this Privacy Policy occasionally to reflect legal changes or business improvements.
Any updates will be posted on this page with a new “Effective Date.”
We encourage users to check this page regularly.
14. Contact Us
If you have any questions, complaints, or requests regarding your privacy, please contact:
For questions or concerns regarding these Terms, please contact:
Ash Homes
📍 15B Admiralty Way, Lekki Phase 1, Lagos, Nigeria
📧 Email: ashhomesng@gmail.com
📞 Phone: +234 (0)800 000 000
15. Acceptance of Policy
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.